Google has remove the ability to reply to reviews bc Covid-19. Ultimately, many Google users and small businesses reported their Google reviews not showing during this time, which put a lot of pressure on companies with loyal customers who then had to ask "How are we supposed to generate positive reviews now?!" There was a period of time during the early months of 2020 where Google disabled new reviews (no businesses could post updates or reply to reviews), but it's been a while since we've seen anything like that happen again. It's extremely unlikely but it has been known to happen. It's important you do this as soon as possible if you want to get more Google reviews. Google investigates deprecated business listings, so if this has happened to you, you may be able to either contact Google support or go through a DIY verification process to get your account re-verified. If it has been longer than 6 months without any activity on your Google profile, it's possible that your Google listing has been unverified. Google can sometimes tell you if you have a duplicate listing Inactive listingsĪnother reason you might not be scoring as many Google reviews as expected: you haven't logged into your Google Business Profile account in a while. This can commonly happen if you've changed locations, have a new location (or several locations) and overlook the business listing. If you find a duplicate business listing, you can use the "Suggest an Edit" function to effectively contact Google support, who can get it changed or taken down. The best way to investigate and fix this is to head over to Google Maps and search for your exact business name or address. This could be why you've got a Google review not showing up. There may be a duplicate listing (or alternate listing) for your business reviews that you don't know about, meaning people are reviewing you across multiple other businesses (with the same name) by mistake. Adjust the map pin in your Google Business Profile Duplicate listings cause missing reviews Hit "Done" at the top of the map window to save your changes. Click "Adjust" on the map and move the map around a bit, then ensure the pin drops on the correct location.Ĥ. Go to the "Location" tab and click the pencil icon next to your business location address (this will open a mini Google Maps window).ģ. Open your Google Business Profile and click Edit profile (you can now just search for your company name in Google to open the business manager and see your Google reviews)Ģ.If you want to check or even "refresh" your business location in Google, here's how: Double-check your GMB listing is accurately recorded with your correct local business address (so when people conduct a Google search for you, you show up in the right location). If customers can't find you, they can't write more reviews for you. Inaccurate Google Business Profile listing (customers can't post reviews) Check for these common Google Business Profile listing issues before reaching out to Google support, because in many cases, they're easily fixed. The first step to finding your missing Google reviews: diagnosing your business listings. Google reviews disappearing isn't a new phenomenon. Problems with your Google business listing Review data may come through up to 7 days later, but this isn't typical, so if your review appears as if it isn't publicly visible within this timeframe, there may be an issue with your listing, or with the reviews posted. Typically, when someone posts a Google review on your business listing, it should show up publicly within 48 hours. So you're thinking, "How do I find my Google reviews?!" especially if it seems like they've gone AWOL. How long does it take for my Google reviews to show up? Largely, explaining missing user reviews comes down to one of two things: problems with your Google listing itself or an issue with the review content. It's frustrating, and it's awkward, but there are a few key reasons this could be happening to your Google reviews. Even though your customers swear they've written you a review, nothing shows up on your Google Business Profile. Why is my Google review not showing up? If that's a question you've been asking, you're not alone. What changed? Google My Business is now called Google Business Profiles, and with it, comes a few new ways to find and fix missing reviews
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